How to Manage Senior Workers
March 30, 2009 | In: Career
How to Manage Older Workers
Having to manage older workers, especially if you are a generation (or even two) younger can be challenging and even at some points, quite awkward. They key here is to be professional in your dealings, and think that isn’t anything but a number. They too are very good resources because of the skills, talents, and experience they have built over the years. As manager, it is your job to use their potential to the fullest.
Gain their respect, by respecting them. Don’t do this by adopting a know-it-all attitude. You are there to manage workers, and not to boss them around. Be professional in your dealing with them and you’ll be fine. Remember that respect is earned and not automatically given. Be observant and watch their behavior towards you. Being Mr. Nice Guy (or Gal) does not constitute being a pushover. Be amiable but do not compromise your position. Two things older workers respect – confidence and substance. Your team must believe in your capabilities so they can naturally trust you to lead them.
Cooperate with your workers. Combine your more “modern” approach with time-tested methods that your older workers know about. Note which should be kept, which should be updated, and which to overhaul. Collaborate with them. Train them for updated processes. Learn from them as well.
Don’t try to deal with them as if they are new recruits, you’ll be surprised at how fast they can adapt to the new processes. They too appreciate the management concern in organizing training and motivation programs for them. This will motivate them which in turn will enhance their productivity and satisfaction quotient.
The first two pointers won’t work if you do not communicate with your workers. Involve them by stating changes you need to do and provide explanations. Allow them to voice out their opinions and suggestions if possible. There will be resistance but if you get them involved in the process.
Last but not the least, let your workers know that you appreciate their efforts into getting a job done well. Allow awards and incentives. Or even a simple word of appreciation can do the trick. All of these will boost their morale and keep them motivated.
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